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How We Protect Your Account and Payment Details

When you open an account with us, your personal information stays secure behind encryption and verified access controls.

Data encrypted on deposit and withdrawalLocal payment methods securedAccount access logged and monitored
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rtp doremi88 How We Protect Your Account and Payment Details
REACH OUR TEAM

How to Contact Us About Your Privacy

If you have questions about how we handle your data, need to update your personal information, or want to request a copy of everything we hold on your account, our support team is ready to help. We respond to privacy inquiries within 48 hours during weekdays and aim to resolve data requests within 30 days. Players in Surabaya, Bandung and across Indonesia can reach us through the channels below, or log into your account and submit a request through Account Settings.

Team online

Email Support

Contact [email protected] with your account email and full name. Include a clear description of your privacy concern or data request.

Live Chat

Open the chat widget in the bottom-right corner of the lobby. Our team answers between 08:00–23:00 Indonesia time, seven days a week.

Account Dashboard

Log in and navigate to Account Settings > Privacy & Data. Request exports, review your personal details, or start a formal data access request.

SECURITY AND RIGHTS

How We Safeguard Your Information

Your account security and data privacy are central to how we operate. We use industry-standard encryption (TLS 1.

Data Encryption

All deposits via DANA, OVO, GoPay and QRIS, plus login sessions and account changes, are encrypted end-to-end. We audit encryption protocols quarterly.

Payment Security

Withdrawal requests are verified through email confirmation and identity checks. Your payment method is tokenised; we do not store full card or account numbers.

Account Access

Log-in history is visible in your Account Settings. Unusual access from new devices triggers a security alert. You can revoke sessions manually or request forced logout.

Data Retention

Account data is held for your membership duration plus 12 months post-closure, where local law permits. Payment records retained for dispute resolution as required.

Your Rights

You can request data export (CSV format), update personal details, or ask us to delete non-essential information. Submit requests via Account Settings or email [email protected].

Third-Party Sharing

We share data only with payment processors, fraud-prevention partners, and where local law requires. We never sell your information or share it for marketing without consent.

Privacy Policy Questions Answered

Below are the questions we hear most often about how we collect, use and protect your personal data at rtp doremi88. If you do not see your question here, reach out to [email protected] or use the live chat in your lobby.

We collect your full name, email address, phone number, date of birth, and proof of identity. During your first deposit, we also record your chosen payment method (DANA, OVO, GoPay or QRIS) and transaction details. This allows us to verify your account, process withdrawals securely, and comply with local regulations.

We use your data to verify withdrawal requests, detect fraud, improve your lobby experience, and meet local legal obligations. We track your login times and game activity to personalise your dashboard. We do not share your information with advertisers or sell it to third parties. Payment processors and fraud-detection services see only what is necessary.

Yes. Payment details are encrypted immediately upon entry and stored in a separate secure vault. We do not retain full card numbers or bank account details; instead, we tokenise them for future transactions. DANA, OVO, GoPay and QRIS transfers are routed through industry-standard secure gateways.

You have the right to request a full data export in CSV format, update your personal details, or ask for deletion of non-essential information. Log into Account Settings > Privacy & Data, or email [email protected] with your request. We aim to respond within 30 days, where local law permits.

Your account data is retained for 12 months after closure for dispute resolution and regulatory compliance, where local law permits. Transaction records remain longer to satisfy payment provider and tax obligations. After the retention period, personal details are anonymised or securely deleted.

We send an email alert whenever your account is accessed from a device we have not seen before. You can also review your full login history in Account Settings under Security & Activity. If you spot unfamiliar access, change your password immediately and contact our support team.

We use cookies to keep you logged in, remember your language preference, and analyse how you use the lobby so we can improve it. Essential cookies cannot be disabled, but you can manage preference and analytics cookies through your browser settings. Disabling non-essential cookies may affect your experience.

Related Pages

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