Questions About Legal Terms and Your Account
Log in to Settings → Account & Legal and select Close Account. We'll pause deposits immediately and process any outstanding withdrawals within two working days. Your transaction history stays on file for compliance. If you have an active balance, we guide you through a final withdrawal before closure.
Yes. If a deposit didn't arrive or a withdrawal failed, open live chat or email our legal team with the transaction date and your account username. We investigate within five working days. If the transaction was blocked by your bank or payment provider, we'll show you the reason and next steps.
We retain all transaction data for seven years in line with regional financial record-keeping standards. You can view your full history in Wallet → Transaction Log inside your account. Request a formal export of your data through Account Settings → Legal Requests.
We collect your name, contact details, verified identity document, and bank or payment method info for deposits and withdrawals. This data is encrypted and used only for account verification, transaction processing, and compliance. You can request a full copy of what we hold about you through your Account Settings.
Your payment details go directly to our verified processors using bank-level encryption. We never store your full card or wallet numbers. Each transaction is logged in your account but your actual payment method data stays protected between your bank and the payment gateway.
Contact our live chat team immediately or email our legal desk. Change your password right away through Settings → Security. We'll review the flagged activity, secure your account, and investigate any unauthorized transactions. We process fraud claims within three working days.
Yes. Go to Account Settings → Legal Requests and select Data Deletion. We'll remove your personal data within 30 days, though transaction records may be kept for seven years for compliance. You'll receive a confirmation email when deletion is complete.
